Return & Refund Policy

MarketRise — Make Everyday Easier

At MarketRise, we carefully select products designed to make everyday life simpler and more enjoyable. We want every order to arrive as described and in good condition.

Please review our return, refund, and cancellation policy before placing an order.

1. Returns for Change of Mind

At this time, MarketRise does not accept standard returns or exchanges for change of mind, personal preference, or items ordered in error.

This includes products that arrive correctly, match their description, and are free from defects.

This policy does not affect any rights or remedies available under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team.

We encourage you to report the issue within 30 days of delivery so we can investigate promptly. This requested reporting period does not limit any rights available under applicable law.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs or a short video, if available and relevant.

Once we have reviewed the issue, we will provide an appropriate resolution, which may include a replacement, missing item, or full or partial refund, depending on the circumstances and applicable law.

Customers will not be charged return shipping or restocking fees for a return required because of a verified defect or a fulfillment error attributable to MarketRise.

3. Lost, Missing, or Undelivered Orders

If your package has not arrived by the expected delivery date, please contact us.

Our team will review the tracking information and investigate the shipment with the shipping carrier or fulfillment partner.

If a shipment is confirmed lost or not delivered as agreed, we will arrange an appropriate replacement or refund, including applicable shipping charges, in accordance with the circumstances and applicable law.

If tracking indicates delivery but you have not received the package, please contact us so we can investigate. We may ask you to check with your household, building management, or local carrier.

If we cannot ship your order within the applicable promised shipping period, we will provide the cancellation, delay-consent, and refund options required by law.

4. Return Authorization

Please do not send any products back without contacting MarketRise first.

If a physical return is necessary, our customer support team will provide the appropriate instructions and authorized return destination. Where the return is required due to our error or a verified defect, MarketRise will arrange or cover the applicable return shipping costs.

In some cases, we may resolve a problem through a refund or replacement without requiring the original item to be returned.

Unauthorized returns may be difficult to identify and process.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before it enters processing or shipment. Once fulfillment has begun, cancellation may no longer be possible.

If cancellation is confirmed, any applicable refund will be issued to the original payment method.

Nothing in this section limits cancellation or refund rights required by applicable law, including rights arising from shipping delays.

6. Refund Processing

Once a refund has been approved, MarketRise will initiate it promptly to the original payment method, within any timeframe required by applicable law.

The time needed for the credit to appear in your account may vary depending on your bank or payment provider.

We will notify you when your refund has been initiated.

7. Exchanges

We do not offer standard exchanges for changes in size, color, preference, or product selection.

If an incorrect or defective item was received, please contact us so we can arrange an appropriate resolution.

8. Consumer Rights

This policy does not exclude or restrict any non-waivable rights or remedies available under applicable federal or state consumer protection laws.

Where applicable law requires different return, cancellation, or refund terms, those requirements will take precedence.

9. Contact Us

For assistance with returns, refunds, cancellations, or delivery problems, please contact:

MarketRise Customer Support

Email: info@marketrisecommerce.com

Please include your order number so we can assist you more efficiently.